Frequently Asked Questions

Everything you need to know to create your dream home with Cozey Maison.

What is the typical shipping timeframe for furniture items?

Most of our furniture and decor pieces are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer white-glove delivery and assembly?

Yes, for larger furniture pieces like sofas and dining tables, we offer an optional white-glove service at checkout which includes room-of-choice delivery and full assembly.

What is your return policy for home decor?

We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in original packaging and unused condition.

Are your textiles and wood products sustainably sourced?

At Cozey Maison, we prioritize ethical sourcing. Our wood furniture is FSC-certified, and our textiles often feature OEKO-TEX certified organic cotton and recycled materials.

Can I request fabric swatches before purchasing a sofa?

Absolutely. We offer complimentary swatch kits for all our upholstered collections so you can feel the texture and see the colors in your own lighting before committing.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna to help you budget for your home transformation.